Because we are part of a quality and customer satisfaction approach, it is important for us to specify - beyond the legal obligation - our general conditions of sale online via our site
www.juste-une-impression.com
to remind you of your rights, our obligations and the conditions of our relationship, which we hope is the best and because it is not….
Art. 1 Introduction
The general conditions of sale detailed below (hereinafter referred to as the "General Conditions") govern the contractual relations between any user of the Just an impression.com site (hereinafter referred to as a "User" or "You" or " consumer ") and the commercial brand Just an impression.
These general conditions of sale are the only ones applicable and replace all other conditions, except prior, express and written exemption. Just an impression may be promptly required to modify some of the provisions of its general conditions, so it is necessary that these be read again before each visit to the Just an impression.com site (hereinafter referred to as the "Site"). These modifications are enforceable from the time they are put online and cannot apply to contracts concluded previously. Each purchase on the Site is governed by the general conditions applicable on the date of the order. We consider that by validating your order, you accept without reserve our general conditions of sale after having read them.
By accessing the Site, you agree to comply with the General Conditions as well as the Conditions of use appearing therein.
Art.2 Place an order
To place your order,
- by Internet on our site: www.juste une impression.com 24/24 and 7 / 7d via secure payment (3D Secure for Visa and Mastercard) provided by Paypal with your credit card, by check or bank transfer.
Art. 3 Prize
The sale prices indicated on the Site are in euros and all taxes included (20% VAT included in the sale price) but excluding delivery costs.
Any delivery costs are indicated to the User as and when he chooses products and are invoiced to him at the end of the order in addition to the price of the selected products.
We reserve the right to modify our prices at any time, but we undertake to apply the rates in force which will have been indicated to you on the Site at the time of your order.
Just an impression it is made in France (and more precisely made in Hauts-de-France). From graphic design / creation, printing, to confection In short all this has a cost which is increased by the edition and the confection in very small series in an artisanal way and with the unit for each piece
Your purchases are therefore committed !! : you support a small French company whose partners / providers are exclusively French and local. A small company that also commits to supporting / maintaining our jobs by using exclusively local resources and know-how.
Art.4 Deadlines and availability
Each order is made to measure at your request with the materials and colors / patterns of your choice.
Currently a maximum production time of
- 10 working days for dresses (printing and clothing included), swimwear and Tops
is observed between the time you place an order and the time your package leaves our workshops. Your delivery times are indicated in your basket before payment of the order and are then summarized by email at the time of confirmation of your order.
Art. 5 Delivery method and carrier
Just an impression offers you for delivery: package or letter followed by COLISSIMO at home according to the dimensions and weight of the packages.
This choice of delivery allows you to receive your package within 48 hours * thanks to the Post Office and the Colissimo service, followed after their departure from our workshop.
Delivery address :
The products purchased on the Site are deliverable by Colissimo in France and Belgium exclusively. Your order will be delivered to the address you provided when ordering. Any change of address after validation and / or payment of your order must be the subject of a confirmation of consideration by our team (commande@juste-une-impression.com)
Shipping costs vary depending on the weight and size of the products ordered. They are calculated according to your delivery wishes (destination, delivery method). The delivery prices include the preparation and packaging costs of your products, which we take great care of and are indicated in your basket as you place your order.
Delivery tracking and complaints:
You can follow the routing of your package by logging on to the Colissimo website and entering the package number which will be given to you by email as soon as your package is delivered. In case of absence, a delivery notice will be deposited by your postman in your mailbox. You will have 15 days to collect your package from the post office in your area. If you do not receive this calling card, bring an identity document and your tracking number and go to the post office. Finally, for any delivery problem, we kindly ask you to inform us before this deadline of 15 days.
In the event of non-receipt of a package within the time limits indicated, an investigation is carried out with the carrier and may take several days (e.g. 21 days at the Post Office). During this period, no refund or return can be made.
Just an impression makes every effort to respect the delivery times mentioned on the Site. However, we cannot be held responsible for the consequences due to a delay in delivery or a loss of packages caused by a third party or by your act or due to an unforeseeable and insuperable cause constituting a case of force majeure.
Control upon receipt of order:
Upon receipt of your order, we recommend that you check the conformity of the products delivered with your order and indicate, if necessary, on the delivery slip and in the form of handwritten reservations accompanied by your signature, any anomaly concerning them.
The return of products can only be accepted for products in their original state, namely in particular with their packaging, accessories, and instructions for use. The shipping costs are borne by the User. In the event of proven non-compliance, Juste une impression will replace the product.
* The delivery times indicated by Colissimo for mainland France are 2 working days.
Art. 6 Returns
For any package return, you must return it (s) to us by post (or other carrier).
Please note that the shipping costs are borne by the customer.
Remember to consult article 8 before returning an article, it can only be done if manufacturing defect or non-conformity with the order and on supporting documents.
Art. 7 Secure payment
Just an impression puts at your disposal secure payment via Stripe which allows you to pay online and securely either via your credit card: Visa or Mastercard (3D SECURE payment) or other credit card. You can nevertheless consider a payment by Check (then attach a photocopy of your identity document, the order form and your contact details), or Transfer (our bank details will be sent to you on request by email to
commande@juste-une-impression.com
For payment by credit card, the debit is made during your order on the condition of having previously obtained the authorization to debit your account with the competent payment centers, failing which your order could not be taken into account . Online payment by credit card is carried out via the SSL security system "Secure Socket Layer" which allows encryption of your bank details when they are transmitted over the network.
Art. 8 Right of withdrawal, Satisfied or Exchanged
The products offered by Juste une impression are not subject to the right of withdrawal and cannot be reimbursed (unless a technical defect or non-conformity were found in which case it would be after complaint, re-shipment chargeable to the customer and verification process exchange). The right of withdrawal can not apply to goods made (printed) specifically after order, they can not be refunded after order.
Indeed, Law n ° 2014-344 of March 17, 2014 relating to consumption known as “Hamon Law” confirms the disappearance of the right of withdrawal for personalized goods.
Why ?
All the products sold on the site are made to order and made to measure. We therefore have no stock. Thank you therefore for taking the time to check the contents of your basket when ordering, knowing that before final validation of your order you have the technical possibility of deleting or modifying one or more of the elements of your order (see 3 steps order, addition of product (s), verification of the basket then validation of the basket and the order).
Upon validation of your payment and your order, the products are manufactured. They therefore enter a manufacturing circuit which requires many steps. Manufacturing times are communicated here for information (8-10 working days) and may vary depending on the number of orders in progress. Know that everything is done to optimize these deadlines and satisfy you as soon as possible.
However, if you notice, during the delivery, a quality problem, we advise you to return the goods to us by registered post or by post and possibly take out insurance with the carrier of the market value of the products. This is necessary in the event of theft or loss of this merchandise by their services. In all cases the return is made at the expense and risk of the consumer. And upon receipt of it, after verification, a new product will be returned to you.
If your products have a manufacturing defect. They will be manufactured again after study and verification of the problem by the after-sales service. We will ask you to provide proof of the manufacturing defect and to provide all the information requested by our after-sales service in order to allow an internal study (sav@juste-une-impression.com)
Art. 9 Litigation and liability
This contract is subject to French law.
Just an impression can not be held responsible for the non-performance of the contract concluded, on the one hand in the event of force majeure, in particular disruption or total or partial strike, in particular postal services and means of transport or communications, d on the other hand in case of fault of the customer. Just an impression cannot be held responsible for the consequences resulting from the misuse of the products sold on the Site.
Just an impression makes every effort to obtain your satisfaction. For all questions and complaints, we invite you to write to us (mail, email), specifying your questions or comments. If your complaint relates to a product received, we invite you to provide us with photos of the product containing problems and to specify your order number at contact@juste-une-impression.com
Our customer service is open Monday to Friday. If the hotline is not assured, your email will be answered within 24 hours (except Saturday, Sunday and holidays). Finally, our team may ask you for more information if it judges that the information provided is incomplete or incorrect.
Art. 10 Protection of personal data
All opinions posted on Juste une impression.com by Internet users are monitored and moderated by the marketing team. As soon as the comments violate the law and ethics (abusive advertising, defamatory comments, insults, comments out of context ...), Juste une impression reserves the right to refuse the opinion concerned.
On the other hand, Just an impression in a process of transparency, collects and disseminates the opinions of its customers. Only false, incomplete, defamatory notices will be deleted.
The information that you communicate to us is essential for the processing and delivery of orders, the preparation of invoices, their absence results in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information about yourself. The communication of false information is contrary to these general conditions as well as to the conditions of use appearing on the Site.
In accordance with the law "Computing and Liberties", the processing of your information has been the subject of a declaration to the National Commission of Computing and Liberties (CNIL). Just one impression is allowed to collect, process and use information about you. These data are subject to computer processing.
This activity is strictly regulated: the file has been declared to the National Data Protection Commission under the receipt number 1681600.
You have a permanent right of access and rectification on all data concerning you, in accordance with European texts and national laws in force (article 34 of the law of January 6, 1978). You can at any time make a request from Just an impression in order to know what information it has about you. You can modify this data at any time and upon request.
If you have subscribed to our newsletters via our site, emails (emails) relating to our news, our news, our offers ... will be sent to you.
You can request to stop receiving emails from us at any time by:
- by clicking on the link provided for this purpose and inserted at the foot of each e-mail that we will send to you, but also by writing to us at the address
contact@juste-une-impression.com
Of course, Juste une impression undertakes not to retrocede your personal data to third parties.
